When would you NOT want to implement live chat on your website?
- If human bandwidth was a constraint
- If the cost of making a mistake is low
- If you need to collect data or report on conversations
- If you already have a chatbot in place
- Optimum has an SMS chatbot for customers with support questions, giving users quick access to 24/7 support. A customer can simply text their issue, and the bot uses language processing to bring the customer the best solution. Looking at their current chat set-up, how might Optimum optimize this chatbot?
- Why is it important to reconcile date ranges on your campaigns’ sources reports?