Customer portal is a _______ offering.
knowledge base help desk customer feedback self-service
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HubSpot Service Hub Software Certification
Reports bucketed under the “conversation overview” category give you insight into:
How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of
Read MoreIf you’ve never set up service reports in HubSpot before, start with _________.
The report builder The report library Service analytics The report customizer
Read MoreWhat’s the difference between service analytics and the report builder?
Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has
Read MoreWhat information can a user see in their customer portal?
How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents
Read MoreA customer portal helps customers do all of the following EXCEPT:
access answers your support team has previously given. respond to conversations on their own terms. live chat with a support
Read More________ is for folks who need to create basic, out-of-the-box reporting.
The report builder Service analytics The report library The report synthesizer
Read MoreIn Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.
close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket.
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