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HubSpot Service Hub Software Certification

HubSpot Service Hub Software Certification 

Customer portal is a _______ offering.

August 17, 2022 Roger Johnson 0 Comments

knowledge base help desk customer feedback self-service

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HubSpot Service Hub Software Certification 

Reports bucketed under the “conversation overview” category give you insight into:

August 17, 2022 Roger Johnson 0 Comments

How your customers are changing over time. How effective your knowledge base is. How productive your reps are. All of

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HubSpot Service Hub Software Certification 

If you’ve never set up service reports in HubSpot before, start with _________.

August 17, 2022 Roger Johnson 0 Comments

The report builder The report library Service analytics The report customizer

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HubSpot Service Hub Software Certification 

What’s the difference between service analytics and the report builder?

August 17, 2022 Roger Johnson 0 Comments

Service analytics has out-of-the-box reports; the report builder requires you to build every report from scratch. The report builder has

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HubSpot Service Hub Software Certification 

What information can a user see in their customer portal?

August 17, 2022 Roger Johnson 0 Comments

How long a rep has to respond to the ticket before an SLA breach Ticket replies from customer service agents

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HubSpot Service Hub Software Certification 

A customer portal helps customers do all of the following EXCEPT:

August 17, 2022 Roger Johnson 0 Comments

access answers your support team has previously given. respond to conversations on their own terms. live chat with a support

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HubSpot Service Hub Software Certification 

________ is for folks who need to create basic, out-of-the-box reporting.

August 17, 2022 Roger Johnson 0 Comments

The report builder Service analytics The report library The report synthesizer

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HubSpot Service Hub Software Certification 

In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.

August 17, 2022 Roger Johnson 0 Comments

close the ticket. send the CSAT survey. respond to the second customer interaction. work on a new ticket.

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HubSpot Service Hub Software Certification 

True or false? All customer portals are password protected.

August 17, 2022 Roger Johnson 0 Comments

True False

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HubSpot Service Hub Software Certification 

True or false? Cross-object reporting exists in the service analytics tool.

August 17, 2022 Roger Johnson 0 Comments

True False

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