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FAQ – HubSpot Service Hub Software Certification Answers
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Check out some following HubSpot Sales Management Exam Answers:
- True or false? When setting up your Conversations email inbox, you should connect your personal email.
- True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
- True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.
- According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:
- If you want to know what your customer thinks about their sales experience, which feedback survey should you use?
- All of following are appropriate ways you can encourage folks to ﬁll out your feedback surveys EXCEPT:
- Scenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
- Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
- Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.
- Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.
- Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.
- In order to assess customer service agent performance, which of the following reports should you look at?
- The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value
- True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.
- An example of an intended value milestone is when the customer expected to get her fridge ﬁxed, ________.
- Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.
- True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.
- You want to understand how your customer support team is performing. The best feedback survey to use is:
- True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.
- True or false? When writing custom feedback surveys, use a variety of open-ended and closed-ended questions.
- Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
- In Service Hub, you can set SLAs based on how long it takes your reps to first respond to a ticket and/or how long it takes reps to _____.