Which of the following is NOT an example of an advocacy action?
Writing a case study about a customer Paying your customer to leave you a good review regardless of their actual
Read moreHubSpot Service Hub Software Certification
If you want to know what your customer thinks about their sales experience, which feedback survey should you use?
Customer effort score Customer satisfaction survey Net promoter score Customer advocacy score
Read moreAccording to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:
Today Tomorrow Next week Next year
Read moreWhat is an advocate?
Someone who gives you a score of 9 or 10 on your NPS survey Someone who helps you generate more
Read moreWhich of the following is NOT a stage in HubSpot’s feedback framework?
Improve the customer experience Establish listening posts Collect customer feedback Understand customer sentiment
Read moreTrue or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True False Sources: Social media marketing Orlando
Read moreTrue or false? It’s a good idea to write your knowledge base titles as questions.
True False Sources: Social media management Orlando
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