True or false? You can create cross-object reports from the report builder.
True False
Read moreHubSpot Service Hub Software Certification
All of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational
Read moreIf your support reps have trouble prioritizing tickets, consider _______.
Creating a “high priority” view. Setting SLAs. Using automation to move tickets to different stages. All of the above.
Read moreA customer portal is a __________.
home base where customers can view, open, and reply to support tickets. place where customers can open tickets, but not
Read moreIf you’re setting up Service Hub reports for the first time, where should you start?
Service analytics Customer report builder Report library Sales analytics
Read moreWhich report(s) do you use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above
Read moreFill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall
Read moreWhat’s a good NPS score?
Varies by industry Anything positive 10 or above 20 or above
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