Which of the following tools is NOT included in HubSpot’s Service Hub?
Help desk Customer feedback surveys Project management Knowledge base
Read moreHubSpot Service Hub Software Certification
Which of the following is an example of when you should use a restricted knowledge base?
If you only want your customers, not prospects, to access your information If you don’t want your competitors to access
Read moreWhich survey asks the following question: How easy was it for you to handle your issue?
Customer effort score Net promoter score Customer satisfaction survey None of the above
Read moreAll of the following are reasons to collect feedback EXCEPT:
To save money To learn who your advocates are To understand what your customers think of you To know what
Read moreWith ticket ______, you are able to filter down your tickets
views editing stores records customization
Read moreWhich of the following is a benefit of live chat?
It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above
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