True or false? Customer effort score is measured on a three-point scale.
True False
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HubSpot Service Hub Software Certification
Fill in the blank: Companies use customer journey maps to build _______ for their customers.
confidence empathy products roadmaps
Read MoreWhen setting up your knowledge base in HubSpot, you need to connect your _______.
help desk domain brain Conversations inbox
Read MoreFill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.
editing records customization views pipelines
Read MoreYou can do all of the following from a ticket record EXCEPT:
Make a call Send an email Create an internal task for yourself or a colleague Start a video chat
Read MoreAn example of an intended value milestone is when the customer expected to get her fridge fixed, ________.
and her fridge is fixed. and her fridge and sink are fixed. and the repair person arrives. but the repair
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