True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.
True False
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Which of the following is NOT an appropriate way to categorize your knowledge base articles?
By persona By product or service By author By customer stage
Read moreThe four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value
expected value first value second impression extended impression
Read moreWith Service Hub, you can complete all of the following tasks EXCEPT:
Gather intake Route tickets Monitor all social media Respond to support inquiries
Read moreFill in the blank: A knowledge base is a ______.
blog about a product or service collection of articles about a product or service place where customers can contact a
Read moreYou should use a call-out in a knowledge base article to:
draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the
Read moreIn order to assess customer service agent performance, which of the following reports should you look at?
Ticket close total by rep Ticket totals over time Ticket totals by source Knowledge base article views
Read moreThe HubSpot knowledge base tool can do all of the following EXCEPT:
Offer related articles to readers Restrict knowledge base articles Add videos to articles Suggest articles to be written
Read moreWhich of the following is an appropriate knowledge base title?
What are the ins and outs of HubSpot? How do I create a custom feedback survey? So you wanna build
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