In HubSpot, help desk is comprised of all of the following tools EXCEPT:
Reporting Automation Knowledge base Tickets
Read moreHubSpot Service Hub Software Certification
Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall
Read moreFill in the blank: Reach out to your ______ to ask them to complete advocacy actions.
promoters detractors passives marketing team
Read moreScenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score
Read moreAll of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:
Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until
Read moreWhich of the following is NOT a step when establishing listening posts?
Define your customer journey Align survey methods and goals Collect feedback Analyze feedback
Read moreHow do you calculate NPS?
Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage
Read moreHow do you calculate NPS?
Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage
Read moreHow often should a customer effort score survey be used?
After every support interaction Quarterly Monthly After every milestone
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