True or false? It’s not a good policy to delete all negative comments.
True False
Read moreHubSpot Social Media Marketing Certification
Why should you trust the influencer and give them creative license?
They’re famous. They understand their audience and what they want. They might sabotage your brand if you don’t let them
Read moreWhat is a Social Media Service Level Agreement (SLA)?
A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided
Read moreWhat is NOT a way that a brand can see financial gain from doing social customer service?
Increased sales Less returns as individuals do more self-service via social media Saving money on call center interactions Using a social media
Read moreWhich type of influencer might be primarily behind the scenes in your marketing campaign?
Micro-influencers Celebrity Local Content creators Industry influencers
Read moreVoice refers to:
The distinct and steady personality or style of your brand. A particular identity or image that’s regarded as an asset
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