Which of the following statements is false?
Front office teams are internally facing, such as finance, HR, and IT. Back office teams and front office teams are
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HubSpot Sales Hub Implementation Certification Exam Answers
Which of the following questions about outreach process should you ask your client’s sales leadership?
What do your top performers do in their outreach process? Could you walk through an example of a recently closed
Read MoreWhich of the following statements is false?
Legacy CRMs often require clients to sacrifice customization for ease of use Sales Hub offers easy integrations with tools commonly
Read MoreScenario: A client is really interested in shifting all of their sales reporting from their old proprietary CRM to Sales Hub. However, one of their key reports is not yet re-creatable within HubSpot. You’re afraid that bringing this up will dampen the client’s enthusiasm and slow down the process of fully migrating to Sales Hub. What should you do?
Be honest and transparent about what your client can and cannot report on in HubSpot. If they cannot access critical
Read MoreScenario : Your prospect has specific questions about key functionalities in Sales Hub, based on their poor experience with their previous CRM. Which of the following is the best way to win their trust?
Always discuss the flywheel rather than answering their product questions directly. The flywheel is the best answer to any and
Read MoreWhen is it okay to ignore deadlines in your running log of implementation tasks?
When you have reason to believe that the client doesn’t care about the deadlines When you know that you can
Read MoreWhy does the evaluation period matter in a Sales Hub implementation?
Because the client should be given time to evaluate whether the finished product meets their expectations Because you cannot complete
Read MoreWhich of the following steps should you complete for building Sales-Service alignment, as opposed to Sales-Marketing alignment?
Determining how support and service team members should work with sales on potential upsells/upgrades, NPS feedback from clients, etc. Defining
Read MoreScenario: Your client sells highly sophisticated and customized products and services in the financial technology industry. Your client champion does not believe that their sales team’s approach can be automated in any way. They seem to think that the Sales Hub tools won’t be helpful because of how personalized and consultative their sales process is. How do you respond to this objection?
Ask them what they are afraid of losing by adopting some automation. Work with them to figure out which parts
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